Job Title: HR Administrator, non-mgmt.

Job Number: 80895

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

ROLE SUMMARY

The Employee Services Specialist supports accurate, timely and employee-focused HR service delivery across payroll, employee lifecycle administration, workforce cost planning and non-labor budget management. The role coordinates operational inputs, documentation, data checks and stakeholder follow-up to help deliver compliant and well-controlled Employee Services processes in Japan.

Working closely with the Employee Services Manager, HR Business Partners, Finance, Reward, Talent, Global Mobility, employees and external service providers, the role supports monthly payroll activities, onboarding and offboarding documentation, Total Employment Cost (TEC) planning and forecasting, budget tracking, employee queries and continuous process improvement.

Reports to:

Employee Services Manager

Number of Direct Reports:

None

Core Relationships:

Internal

Employee Services Team
HR Business Partners
Finance, Reward and Talent Teams
Global Mobility
Employees and Line Managers

External

Payroll, social insurance and tax providers
Benefits and insurance providers
HR systems and technology vendors
Professional service providers
Government and statutory bodies, as required

Payroll Support

Support the monthly payroll cycle.

Provide payroll-related support, including responding to employee inquiries, in collaboration with payroll and service vendors.

Onboarding, Offboarding, and Employee Lifecycle Support

Support onboarding documentation and related processes.

Support employee offboarding procedures.

Support the processing of employee lifecycle changes, including transfers, promotions, and other employment-related updates.

TEC Planning and Forecasting Support

Support the annual planning and periodic forecasting cycles for labor costs and Total Employment Cost (TEC).

Support the consolidation of workforce movement and cost assumptions from HRBPs, Reward, Talent, Global Mobility, and Finance teams.

Support data entry and maintenance in workforce planning, financial planning, and related systems.

Support analysis of actual results against plan and forecast.

Contribute to maintaining accurate employee, headcount, and cost data, improving TEC data quality, planning accuracy, and visibility.

Non-Personnel Budget and Cost Management

Support planning, forecasting, and actual cost tracking for Employee Services non-personnel budgets.

Experience, Skills, and Knowledge

Required Qualifications

Experience in HR Operations, Payroll Administration, HR Shared Services, HR Controlling, or a related field.

Understanding of payroll inputs, employee lifecycle administration, and the handling of confidential employee data. Knowledge of Japanese payroll, social insurance, and tax regulations is an advantage.

Strong Microsoft Excel skills and comfort working with HRIS, payroll, workflow, and financial planning systems.

Effective communication and stakeholder management skills, with the ability to collaborate with HR, Finance, employees, and external vendors.

Business-level Japanese proficiency and practical English communication skills.

Desired Competencies

Employee-focused, with a strong sense of accountability for delivering accurate and timely services.

Proactive and well-organized, with the ability to manage deadlines and follow up effectively.

Collaborative and respectful, with the ability to build trusted relationships across a wide range of stakeholders.

Curious and improvement-oriented, able to identify risks, challenge unclear inputs, and propose better ways of working.

Demonstrates integrity, discretion, and sound judgment when handling confidential information.

Preferred Qualifications

Experience supporting outsourced payroll operations or HR service providers.

Experience in workforce planning, labor cost forecasting, TEC management, budgeting, or variance analysis.

Experience supporting onboarding and offboarding processes, benefits administration, audits, or HR system testing.

Experience working in a multinational or matrix organization.

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.