Create Alert

IDT Product Manager Customer

Apply now »

Date: 21 Sept 2026

Location: Cape Town, ZA

Company: British American Tobacco

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

ROLE SUMMARY 

What are the key objectives and expectations from this role?   

Leveraging technology to enhance our RTM and B2B engagement is core to BAT’s continued transformation. As a member of the Information & Digital Technology (IDT) team, you will use your problem-solving skills, business acumen and knowledge of technology systems and processes to support in the successful delivery of the digital and business roadmap.  

 

Working closely with stakeholders across many functions and markets, you will be responsible for executing the appropriate solution to fit the business requirement and manage the development and deployment through the application of agile practices. 

 

What is the direct impact of this role on the team or organization?  

 

You will play a key role in supporting the product vision by unlocking business and technological opportunities to deliver value to our business and our customers. 

 

Reports to 

IDT Area Lead - Customer 

Number of Direct Reports 

N/A 

Core Relationships 

Internal – DBS, TPT, CoE, ITC, Marketing Deployment, Commercial Trade 

External – External vendors 

Geographic Scope 

DRBU (Area) – SSA (South Africa, Kenya, Nigeria & West & Southern African Markets (WESA) 

Travel Required 

N/A 

 

ACCOUNTABILITIES  

  • Key contributor to digital business solution planning and delivery roadmap, proposing technology solutions to maximise business value 

  • Obtain a deep understanding of relevant business requirements to develop high-quality product requirements addressing the business, infrastructure, security, support, and operations needs 

  • Understand technical options, limitations, costs and risks to effectively prioritise and communicate with stakeholders on key product decisions. 

  • Manage end-to-end delivery of multiple projects in various environments, across all stages of delivery and across multiple markets/stakeholders  

  • Coordinate deployment and testing of defined solutions in collaboration with the IT Operations/delivery team and other business stakeholders 

  • Apply Lean / Agile methodologies, including lean business case creation, user story development, delivery & testing  

  • Manage the Product release calendar in line with business timelines and dependencies in collaboration with local and above market teams. 

  • Understands current and future business capabilities and determines corresponding solution designs to drive the organisation’s business outcomes  

  • Leverage a ‘start-up’ mentality and approach to solutioning, implementing and experimenting with new technology solutions 

  • Prepares and facilitates the evaluation and selection of partners and products through RFP/RFQ’s 

  • Actively contribute to effective Steering Committees / Design Reference Groups across multiple markets 

  • Implement & continually optimise cross-functional ways of working to accelerate solution / approach transformation  

  • Work closely with the Solutions Architect to ensure a robust architectural runway is developed that can support future business requirements throughout the product lifecycle (stretch) 

  • Work closely with product managers, product owners and architects to enable infrastructure agility, scalability and resilience to support required product needs throughout product lifecycle (stretch) 

  • Immersed in emerging technology trends and their practical application to enable new and evolving business and operation models (stretch) 

 

 

 

EXPERIENCE, SKILLS, KNOWLEDGE 

ESSENTIAL 

 

Experience Required 

  • Trade Marketing & Distribution (TMD) - preferably in FMCG / Commercial environments 

  • Business to Business (B2B) - preferably in FMCG / Commercial environments 

  • 3+ years experience in a digital business analyst role (or equivalent) 

  • Delivering transformational projects across multiple vendors/stakeholders – eg. Global Partners/Service Providers, internal development, COE teams, offshore. 

  • Proven experience with agile methodology 

 

Technical / Functional / Leadership Skills Required 

  • Experience with Agile tools - Microsoft Azure DevOps, Jira, Confluence 

  • Experience with key technologies used: 

  • Salesforce – Experience, Commerce, Marketing Cloud, CRM 

  • Microsoft – PowerApps, PowerBI 

  • Integration – Mulesoft, Apigee 

  • Other – SAP 

  • Practical experience using BI/Data/Analytics including data modelling, translating data into usable value-added information  

  • Clear, collaborative and pragmatic communication skills 

  • Technology neutral – remains unbiased toward a specific technology or vendor choice, and is more interested in results than personal preferences 

  • Displays intellectual curiosity and integrity 

Education / Qualifications / Certifications Required 

  • Bachelor’s degree – preferably within an IT-related discipline.  

 

BENEFICIAL 

  • SAFe Certification and experience working within Agile teams. 

  • Comfortable working with enterprise-level platforms and technologies 

  • Strong external network with digital / technology contacts 

What we offer you?

  • We offer a market leading annual performance bonus (subject to eligibility)
  • Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
  • Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
  • You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
  • We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
  • Benefits:
    • Meal Voucher/ Canteen as per location
    • Private Pension
    • Life & Health Insurance
    • Yearly bonus based on the ABS
    • Family support policy
    • Office perks
    • Flexible policy as per agreed Second Level agreement.

 

WHY JOIN BAT? 

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. 

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals. 

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture). 

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here. 

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential. 


Job Segment: Marketing Manager, PLM, Product Manager, Business Analyst, Marketing, Management, Operations, Technology

Apply now »