Job Title:  Global Mobility Services Partner

This role will be responsible for handling and coordinating international assignments and permanent transfer relocations for their dedicated area. Support end to end assignment management for employees being sent on an international assignment or transferred internationally under local terms. Problem solves any issue that these employees face working with professional 3rd party providers and key partners in the process including the employee’s HRBP and line manager.

Your key responsibilities will include:

• Acts as a single point of engagement for all relevant collaborators (IA, PT, LM, HRBP, vendors, GBS HR GM Services team, GBS HR Employee Services) for the overall process and completion of international moves and raises where required with the Global Mobility Services Managers. This involves coordination and support and having a detailed knowledge of the applicable global mobility framework and policies, tax and a deep understanding of the assignment package, as well as the simultaneous and interconnected processes of immigration, shipment of goods, temporary and permanent accommodation.
• Possesses knowledge of the Global Mobility policies (including Tax policy), a thorough understanding of assignment package elements and of HR and GM systems as well as of the global mobilities task level descriptions. This is intended to ensure Compliance with Global Mobility Framework/ Policy/ Task Level Descriptions/ Manuals/ Guidelines/ Legal Requirements.
• Supports the HR Teams in the initiation process and provides regular status updates regarding the international move.
• Instructs the GBS HR GM Services and Employee Services Team and clarifies any points required for the completion of the administrative process steps, including compensation and relocation package.
• Conducts a full briefing call on requirements with the Assignees and Permanent Transfers at grade 38 and below to ensure they fully understand their compensation package and the end-to-end move process. Remains a single point of engagement during the move and throughout the assignment.
• Supports case execution by ensuring that documentation is produced in line with process guidelines and procedures.
• Resolves complex queries which involve a detailed explanation of Global Mobility policy, processes or procedures, and interpretation of the policy on exceptional scenarios. Move Managers are required to understand how the Global Mobility policies may apply to new and individual circumstances and propose solutions when discussing these with the relevant team members.
• Sees opportunities to improve Global Mobility processes. Global Mobility Services Partner are involved in GM projects with the expectation that they can be self-sufficient, work independently and think creatively (i.e., with support but not step by step guidance from the Global Mobility Manager), e.g., process improvement projects, new system functionalities, training for HR teams in the end markets, etc.

What are we looking for?

• Minimum 1.5-2 years in a global mobility role, preferably within a multinational corporation
• Proven experience of working in high pressure, fast-paced environment, working effectively across different time zones
• Experienced in managing stakeholders at different levels of the organization
• A subject matter expert on immigration, tax, relocation and end to end GM process.
• Able to manage own deliverables, ensure timely completion of activities and communicate progress regularly with stakeholders for feedback and input.
• Exceptional communication, interpersonal and influencing skills
• Strong analytical capabilities, attention to detail and accuracy with data management
• Strong problem-solving skills and excellent execution capabilities, comfortable with ambiguity and uncertainty